
Hybrid Working – Start with the end in mind
Did the COVID pandemic force you into hybrid working overnight with little time for planning and preparation? If you are still considering your longer-term options you would do well to heed the advice of Stephen Covey to “Start with the end in mind”. This might be more than one thing, like saving money, retaining staff and ensuring good customer service…. it could be a minefield for the unwary. So how can you do this successfully? In 2014 I was part of a project team responsible for moving hundreds of employees who were office-based over to hybrid working. The skilled workforce had to be retained and customers could not see any impact on service. Lessons learnt were as follows: Spend a significant amount of time talking to managers about their teams…