Did the COVID pandemic force you into hybrid working overnight with little time for planning and preparation? If you are still considering your longer-term options you would do well to heed the advice of Stephen Covey to “Start with the end in mind”. This might be more than one thing, like saving money, retaining staff and ensuring good customer service…. it could be a minefield for the unwary.
So how can you do this successfully?
In 2014 I was part of a project team responsible for moving hundreds of employees who were office-based over to hybrid working. The skilled workforce had to be retained and customers could not see any impact on service.
Lessons learnt were as follows:
Spend a significant amount of time talking to managers about their teams to understand current performance levels, the potential of each team member and development requirements.
Critically review and document processes down to keystroke level to ensure that training can be conducted, and take the opportunity to refine and improve processes to simplify the work that has to be done.
Invest time speaking to the individuals who are impacted to understand and deal with their concerns, before any changes are made permanent.
Give managers training in how to get the best out of their teams in this new way of working.
Give a generous allowance to help employees set up a workspace at home, along with trial periods of the new working patterns to allow settling in period. It is much cheaper to retain someone than to make a new hire.
Companies that are struggling to hire and retain sufficient staff are under massive pressure to move really quickly and embrace new ways of working. A wide range of research, including a YouGov survey and CIPD research, indicate that after the pandemic the majority of workers want to continue to work from home at least some of the time, presenting new opportunities for organisations to establish new ways of working.
Excelarate would be delighted to help you to plan, prepare and execute the process of moving to Hybrid Working in a thorough and professional manner. We can help ensure there are no surprises and both retain and engage your employees along the way. We can provide you with expert advice and support to ensure Hybrid Working is a success for you and your employees.